Refund policy

Return & Refund Policy

Effective Date: September 2, 2026

At Nexbino, we aim to ensure that every order reaches you safely and in good condition. To help us resolve any delivery-related issue quickly, please follow the return and claim requirements mentioned below.

1. Return Eligibility

Returns are accepted only in case the parcel or product is received damaged.

A return or replacement request may be considered if:

  • The parcel is visibly damaged, opened, torn, or tampered with at the time of delivery.

  • The product inside the parcel is damaged due to transit.

  • The customer provides the required unboxing video as evidence.

2. Unboxing Video Is Mandatory

A complete, continuous unboxing video is mandatory for any damage-related return or claim.

Customers are required to:

  • Record the video before opening the parcel.

  • Clearly show the package, shipping label, and parcel condition.

  • Record the complete opening and unboxing process without cuts or interruptions.

  • Clearly show any damage to the parcel or product.

Claims without a valid unboxing video may not be accepted.

3. Claim Period – 3 Days

Any damage-related return or replacement claim must be reported to Nexbino within 3 days of receiving the parcel.

Claims submitted after 3 days may not be eligible for return, replacement, or refund.

4. How to Raise a Return Claim

To submit a claim, please contact us with:

  • Order Number / Order ID

  • A clear description of the issue

  • Complete unboxing video

  • Clear photographs of the damaged parcel/product, if required

Our team will review the submitted information and determine the appropriate resolution.

5. Inspection & Approval

All return or replacement requests are subject to verification.

If the claim is approved, Nexbino will provide further instructions regarding the return, replacement, or applicable refund.

6. Non-Returnable Situations

Returns may not be accepted for:

  • Change of mind or personal preference.

  • Incorrect product usage or handling by the customer.

  • Damage caused after delivery by the customer.

  • Claims submitted after the 3-day claim period.

  • Damage claims where the required unboxing video is not provided.

7. Contact Us

For return or damage-related assistance, please contact us:

Nexbino
Contact Person: Nachiket Anand
Phone: +91 72948 25721
Email: nexbinoo@gmail.com
Business Address: Raxaul, Bihar – 845305, India

We recommend keeping your unboxing video safely until you are satisfied that your order has been received in proper condition.